FAQ

What you are looking for?

FAQ

Fear not – an email will land in your inbox as soon as your order is shipped, replete with all tracking particulars. Due to the high quantity of orders during our Winter Sale, delivery might take longer than usual. We apologise for any inconvenience caused. We aim to deliver your wonderful purchases as swiftly as possible. They’ll arrive by courier, and a signature will normally be required.

Firstly, you have to activate your NFC reader on your phone. After, just touch the backside of your phone to the front upper corner of the essence of perfume™ box. You will automatically be sent to a web page which, along with other security data and marks on the bottle and packaging, will confirm that you have scanned an original product Lust for Redolence Limited. If you choose to send greetings or a message with our products, you will have a second NFC label on the bottom of the bottle, which, when scanned, the link will land on a a special page which contains your message, password protected or not.

It says on it: 'scratch here!". Use a coin and you may discover a nice surprise underneath.

It is, as always, our pleasure to assist you. We're best contacted by the following means:

Chat live with Selena, there is a red chat button on our page which needs to be clicked.

Call us - We are here Monday to Friday, 9:30 pm to 5 pm: +44 (0)7774245469

Email us at: webstore@lustperfumes.com

Fill out the
contact form with details of your query.

Venture Into A Store - we boast an array of boutiques in both the United Kingdom and abroad. Why not discover which one is in sniffing distance of you with our Store Locator?

Of course, you can! Although, this wonderful experience will come at your expense, just order and enjoy our Discovery Sets! Discovery Sets purchased via our online shop are subject to our standard Terms & Conditions. Customers can buy as many Discovery Sets they wish if available in stock. You will not have any scratch patches or NFC tags on the Discovery Sets. We're not able to add any extra Discovery Sets once your order has been placed. Discovery Sets are not refundable. Within the UK, empty Discovery Sets can be sent back to us and in exchange we will offer you a 5% discount for your next purchase, a small gesture to keep the plastic away from landfills.

Shipping is free for the United Kingdom and the rest of our planet but we don't cover customs, clients outside the United Kingdom will have to pay accordingly with their country legislation.

All our products are suitable for vegans.

None of our products, nor the ingredients that go into them, are tested on animals – and we only work with people who abide by the same strict standards. We never ship our products to markets that would require such testing.

How thick is a weasel?

The fragrance comprises head, heart and base notes. The head notes disappear in 15 minutes or so, but the base notes may linger three days – especially if one wears our concentrated ESSENCE OF PERFUME™ by Lust For Redolence Limited

A perfume fades faster when the air is dry, and pulses are high. But the memories (the redolence)? They last a lifetime.

Accidents do happen. Just follow the instructions to request a new password, and all will be fine.

We couldn't miss it, we're glad you asked.

Everyone at Lust follows our Environmental Policy, which translates:

Lust For Redolence Limited will conduct all operations in a manner that demonstrates its respect for the environment and awareness of potential environmental impact.

Lust For Redolence Limited is committed to improving and enhancing environmental performance continuously.

Environmental sustainability will be part of everyday decision making.

Sourcing of raw materials and processes will be consistent with a positive approach to the environment and our business principles of excellence in product, design and quality.

Lust For Redolence Limited will only employ suppliers who adhere to the principles of Lust For Redolence Limited Environmental Policy and work with them to reduce the environmental challenges.

Lust For Redolence Limited will rigorously adhere to all current environmental laws and regulations and commit to other voluntary principles to which we subscribe.

Increase awareness of environmental responsibilities that we directly have as fragrance producers and packagers among staff and customers.

Minimise waste and pollution and develop and operate environmentally sound waste management procedures.

The policy will be made available to the public and employees.

Lust For Redolence Limited will never use plastic film as exterior packaging (we replaced it with semitransparent biodegradable paper) which we call Dragonfly Wings, and will always replace the foam inserts and AVA materials with biodegradable paper folded Origami style in order to protect our beautiful small bottles.